Pricing
Honest hourly pricing.
No bloated retainers. No surprise invoices. Pick the plan that fits how you work.
Remote support
Most efficientRemote · Monthly
Long-term IT partner, billed monthly
Billed monthly · only for hours used
- Unlimited remote help desk requests
- Priority same-day response (1–4 hours)
- Monthly system health check & report
- Unused hours roll over for 60 days
- Discounted project work
- Quarterly business review
- Cancel anytime — no long contracts
Remote · One-Time
Occasional fixes & one-off projects
Pay-as-you-go · billed per session
- Pay only for the time you use
- Same expert technicians
- Billed per session, no minimums after first hour
- 1-hour minimum for first session
- Quote provided before any work
- Easy upgrade to monthly anytime
On-site support
GTA travel fee added*On-Site · Monthly
Hands-on help at your office, billed monthly
+ travel fee · billed monthly
- Hands-on help at your office
- Hardware installs & cabling
- Scheduled monthly visits available
- Priority booking for monthly clients
- Travel fee quoted up front
- Cancel anytime — no contracts
On-Site · One-Time
Single visits for emergencies & installs
+ travel fee · pay-as-you-go
- On-demand single visits
- New office setup & moves
- Emergency hardware repair
- 2-hour minimum on-site time
- Quote provided before any work
- Travel fee billed once per visit
*Flat travel fee based on your location within the GTA — quoted up front before any visit. Typical range $25–$75 per trip.
Frequently asked questions
How does monthly billing work?+
You're billed for actual hours used at $50/hour, invoiced at month end. Hours roll over for 60 days, so you never lose what you don't use.
Is there a minimum monthly commitment?+
No. There's no minimum hours and no contract. Use us when you need us — most clients average 2–8 hours per month.
What's included in 'remote support'?+
Anything we can solve over the internet using secure remote access tools. That covers ~90% of typical small business IT issues.
Do you offer on-site support?+
Yes! On-site visits across the GTA are $100/hr for monthly clients and $200/hr one-time, plus a flat travel fee based on your location. Most issues can still be solved faster (and cheaper) remotely.
What areas do you serve?+
All of the Greater Toronto Area — Toronto, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Oakville, Burlington, and surrounding cities.
How quickly will you respond?+
Monthly clients get same-day response (typically 1–4 hours during business hours). One-time requests are usually scheduled within 1–2 business days.